Thank
you for choosing Lyric Audiology for your hearing healthcare needs. Our primary
mission is to deliver the best and most comprehensive care available.
FINANCIAL POLICIES: An
important part of the mission is making the cost of optimal care as easy and
manageable for our patients as possible by offering several payment options.
Payment is expected at time of service.
This includes all co-pays, co-insurances, deductibles and fees. For your
convenience, we accept most major insurances and credit cards as well as checks
and cash. We also have easy convenient
payment plans1. SORRY, NO
CREDIT CARDS ACCEPTED FOR FEES UNDER $25.
For
hearing aid purchases of any amount,
a 50% deposit is required to secure your purchase. The deposit is required at
the time of consultation. Payment in
full is due at the time the hearing aid(s) is dispensed. For hearing
aid repairs, payment in full is due prior to the repair. For any special orders, e.g., Assistive
Listening Devices, accessories, etc., payment is due at time of order. NO EXCEPTIONS.
For
patients with insurance, we are happy to work with your carrier to maximize
your benefit and directly bill them for reimbursement for your hearing aids
according to your carrier’s guidelines.² PLEASE
MAKE SURE YOU HAVE YOUR INSURANCE CARD WITH YOU AT YOUR INITIAL VISIT. PLEASE INFORM
US OF ANY CHANGES IN YOUR INSURANCE.
PAST DUE ACCOUNTS: Any bill that is unpaid for 90
days is considered PAST DUE. If we have to turn your account over to
collection, you will be charged 5% interest on the outstanding balance from the
date your bill was due, and you will be responsible for all costs and expenses
of collection including, but not limited to our reasonable attorneys’ fees.
Lyric
Audiology charges $35 for returned checks.
RECORDS REQUESTS: All
requests for records to be faxed or e-mailed MUST be made a MINIMUM of Five (5)
business days in advance. For records that are to be mailed, a MINIMUM of ten
(10) business days is required. It is your responsibility to ensure the timely
delivery of your records. Any requests made with less than the required notice,
will not be guaranteed for timely delivery. All requests need to have a written
records release on file. For all requests that need to be mailed, there is a $0.75
charge per page plus shipping costs, to be paid in advance.
You may obtain the Records Release here.
CANCELLATIONS:Except
in emergency cases (weather, etc.), all cancellations/reschedules must be made
TWENTY-FOUR (24) hours in advance. There
will be a $25 charge for all no-shows, or cancellations with less than 24
hours notice. After two (2) no-shows or late cancellations, you will be
discharged from the practice. If you are 15 minutes or more late for an
appointment, we will try our best to accommodate you time permitting. However,
it may be necessary to reschedule your appointment.
WALK-INS: Although Walk-Ins are always welcomed, it is
recommended to call first to make sure the office is open, e.g., because of
weather, provider out of office, etc., and to ensure that sufficient time is
available to offer you the best service.
¹Subject to credit approval
²If we do not receive payment from your insurance
carrier within 30 days, or payment is denied, you will be responsible for
payment of services.
